However, in addition to some basic office skills, such as working on a computer, you will need to possess some people skills to be a successful agent. With two or more travellers, you have to be sure that the travel product you sell is to the liking of everyone, not just one of them. Of course this isn’t possible when not everyone is there, but you want to get as much information about your customers as possible. In times when customers have easy access to the internet and know so much about destinations and products, it’s almost impossible to know the answer to all of their questions. Examples of other skills for Travel Agents include: Familiarity with domestic and foreign travel destinations; Travel agents need to: Communicate. Corporate Travel Agent Skills and Qualifications. Agents cater to a wide demographic, serving both individuals and corporations. Complete City Break Guide. I love the idea of being a travel agent, and I think it’s such an interesting field. An exam is available upon completion to measure your agent knowledge and skills gained. But her article hits the nail on the head—a travel agent career is much more … As a travel agent you’ll … If customers know you’re there to help them and that you take the time to listen and understand their travel plans, they will be far more likely to book anything, and they probably come back to you for more information as well. One Day In Dublin, Ireland? Here are some personal skills travel agent you must develop and that are key to what makes a good travel agent: This is definitely one of the most important travel agent qualities. or text 386-530-5424. Enthusiasm is contagious. Let us know in the comment section below! Complete Guide To A Perfect City Break! Excellent Communication Skills. Are they looking for day trips? Can they travel off-peak or do they need to travel in school holidays? Organizational skills. Once you know your customer as good as you possibly can, it’s time to start giving them some ideas of what they can do with their plans, money and time and to start planning their trip and sell them a travel product. In addition to the service provided at these businesses, it’s the warmth toward travelers by employees that keeps people coming back. This site uses Akismet to reduce spam. There are no set entry requirements, but a good general standard of education is expected. Don’t just think about suitable activities (with different prices for adults, seniors, concessions and children), but also about the facilities at an accommodation you might book for them, like playgrounds, child seats, entertainment, neighbourhood, etc. -Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations. © 2020 World Travel Holdings. A big part of the job includes meeting many different, interesting people, which requires versatility. Those seeking to work in this industry should display in their resumes a high school diploma and tourism and travel training. Home > Travel Tips > How To Become A Travel Agent: Skills and Qualities Of A Travel Agent That Will Help You Sell Travel Packages. How To Become A Travel Agent: Skills and Qualities Of A Travel Agent That Will Help You Sell Travel Packages. Make sure that in the end, everyone is going to be happy, or they will get back to you with complaints – or worse: never come back to you at all! Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Getting to Know the Customer. Not only do you have to be excited about seeing the world and sharing your own travel experiences, but you must be enthusiastic about helping other people achieve their dreams vacations. Your email address will not be published. After completing the course, students take the industry-recognized Travel Agent Proficiency, or TAP®, exam to test their newfound knowledge. When the client is on a trip, the travel agent can help to resolve any issues and emergencies. Travel Agent Resume Sample and Required Skills » ResumeExtra Wondering how to be a travel agent that keeps on selling? Travel agents earn a median annual salary of $36,460 (2016). With a solo traveller, it’s easy to find out what this person likes. Think about how you would like to be approached by a travel agent yourself! Skills. Patience is definitely one of the more important travel agent skills needed. When I moved to Australia in 2011, I made a bit of a career move and went from teaching at a primary school to working as a hostel receptionist and travel agent at a small backpackers hostel in Sydney. If the rest of the group doesn’t agree with the chosen tour/activity/accommodation, you’ll have to try and find an alternative that will meet them in the middle somehow, so be sure to know what everyone’s wishes are. Some travel agents work for years with the same customer and develop a great relationship that makes it easier for them to select a product they will love. It’s better to check something than to pretend you know the answer and to give false information to your customer! Patience is key! As a travel agent, you’ll need a specific set of skills to gain consumer trust and loyalty. These are questions that cannot simply be answered by a ‘yes’ or a ‘no’. By submitting this form, you agree to receive SMS messages from an automated system. A passion for travel is a must when becoming a home-based travel agent. Do they have any discount/travellers/student/teacher cards? How to be a good travel agent? Dream Vacations is proud to be a 5-Star member of VetFran. Chief among the skills to be a travel agent are: If you’re interested in becoming a travel agent and helping guide people on their own dream vacations, download our eBook to learn more about a career as a travel professional. Especially if they don’t have the same idea about what they want to do! It’s not all about how to sell travel packages in this job! Employers typically seek candidates with proven organization skills and a minimum of five years of experience booking international corporate travel. I believe that one of the most important things in selling travel is to … Don’t put words in their mouths. There are many skills needed to be a travel agent selling to groups of people. Don’t let age fool you, I’ve had a 70-years old Scottish guy looking for the best place to do a skydive! It … Are they lovers of nature and adventure sports? If you’re wondering how to be the best travel agent, then I’d say: Nothing is more easy than selling a travel product you’ve tried and are excited about yourself. So let’s start chatting to them and find out as much as possible. Anticipated to become a routine step in the travel agent selection process for consumers, colleagues, and the industry, digital credentials enable quick and easy confirmation of an agent’s stated certification using The Travel Institute as a third-party source. Photography Tips For Beginners – Exposure: Aperture, ISO and Shutter Speed, Discover Fijian Art & Life in the Pacific in this Impressive Exhibition. Are they a group looking to hang out? You can start working in this field right after high school graduation. Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients. I would definitely recommend watching the video, as it will give you an idea of what to expect – and it’s really quite funny. This is one of the skills of travel agents that you might not have thought about, I’m sure! Travel agents simplify this process for their customers in addition to providing consultation services and entire travel packages. Learn how your comment data is processed. Dollars, How to Become a Travel Agent: The Complete Guide, How to Find Clients As A Home Based Travel Agent, How A Former Office Manager Became a Travel Agent, A Day in the Life of a Dream Vacations Franchise Owner. Are they limited in mobility? What skills are required for Travel Agents? Here, they often focus on the business side of a travel agency, such as travel agent sales and marketing, pricing, planning itineraries and working with computer systems. Part of the travel agent skills and qualities are excellent customer service skills and telephone manner, strong communication and sales skills and the ability to prioritize and cope with pressure at busy times. Travel Agent Job Responsibilities: Meets with clients to determine travel needs, budgets and preferences. Chief among the skills to be a travel agent are: Friendliness – Travel agencies are considered part of the hospitality industry, along with resorts, hotels, cruise lines, airlines and other segments of travel. A travel agent who has been to that place before can give more personal touch to the travelers. If you’re the type to skimp over details, forget it. Once you get a job in a travel agency, you’re often schooled on the specific computer systems they use to book airlines, hotels and activities. Reason and Problem Solve. They handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas, vaccinations, etc. Let as much come from the customer self as possible. This is one of the best travel agent sales tips I believe out there: Are they solo travellers looking to meet people? Sells and coordinates transportation, accommodations, insurance, tours and activities. Here are some handy travel agent videos on YouTube with more tips on how to become a travel agent and how to improve travel agent business for your agency: Top 5 Reasons to Become a Travel Agent by LaTanya Ellison. Are they looking for experiences over budget options? Selling to a group of people can be a bit more challenging than selling to just one or two people. Some of these include: Organisational skills: Working in a travel agency requires great organisational skills.Not only do you have to put together itineraries, but you also need to handle a large number of bookings at the same time. From conducting research interviews with the client’s employees to … Planning a trip is a time-consuming and complicated process. Certification provides extra proof to clients that you can handle their travel needs. 800-892-3928 Are they in need of a complete tours or train/bus passes within a certain time limit? Hopefully these tips on how to be travel agent brought you one step further your dream job and helped you learn how to be a better travel agent! Becoming a travel agent from home is a dream job for many people, and for good reason. They will find out. -Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions. For those of you who really want to get into the travel industry, and maybe even pick up some good slang words, make sure you check out the Travel Industry Dictionary, another one of those skills for travel agents that you must train yourself in! Sales and Marketing: The methods for selling products and services. One of my favourite platforms to learn online is called Creative Live and while they don’t have a course on how to be a great travel agent or how to become a travel agency, they do have some courses that are related to selling travel and might help you out: I hope this article helped you explaining what skills do you need to be a travel agent and even how to become a successful travel agent in the long run. I loved informing our guests about their travel options and really work with them to make sure they get a holiday experience that they love. "Think about this as a … Listen to others and ask questions. Ultimately, travel agents are talented salespeople, who can find their clients the best value for their money, and do so wit… Travel agents get the benefit of working from home and setting their own schedules, and they get to enjoy the incredible perks of travel and flight benefits that come along with the industry. Do they want to buy or rent their own car? Possesses expertise in strategic partnership identification and development event planning and travel coordination. Informative article shared & thanks for sharing about traveling agent. Because every travel agent may have different needs or desires, it's difficult to suggest exactly how an individual should approach skills and training development in the travel industry. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential. Make sure the customer leaves with a clear view on things such as: pick up time and location, what to bring, what to pay on arrival, extra (hidden) costs, etc. Required fields are marked *. Are they saving on transport/accommodation to do once-in-a-lifetime activities? Find (day)trips that include more than one activity, such as a surfing day trip that also includes a BBQ lunch and beach games and find tours with optional activities, like mentioned in the previous point. They need to feel the sand on their feet, the sun in their face and the wind in their hairs. Widened travel agent skills, executing passport screening during check-in inspections to ensure positive identification. Are they a couple looking for time together? If you are wrong, admit it. Your email address will not be published. Based on our sample resumes, key qualifications for Travel Agents are commercial awareness, communication skills, numerical ability, courtesy, and sales expertise. Keep those business cards and don’t forget to hand out your own. This will mean thatyour job never becomes monotonous. If you don’t know who the person or (group of) people you’re talking to exactly are, it will be really hard to find a product they’re absolutely going to love. Tips on how to get started as a travel agent by Samantha (she also has a 6 month and 2 year update video on her work as a travel agent), Juliana talks about her experience using Angel List to get a remote job as a travel agent, Find out what it takes to be a Travel Agent and how to get started, Amanda is a Disney Travel Planner and tells you all about becoming a travel agent. Provide inputs/recommendations on tour and vacation packages being planned by the company. Write clearly so other people can understand. There is the group booking, the well informed customer, the family vacation, the walk-in customer, the honeymoon couple and the dream customer. Do they have any specific cultural interests? The minimum requirement for a travel agent is to have a high school diploma or GED. Importance. While currently, I am no longer a travel agent, I still help people plan their trips through my blogs and that’s why today, I’d like to share some of my personal top tips on how to become a travel agent and point out the skills and qualities of a good travel agent that will help you perform better in the travel industry. Let the customer know you would like to hear how their trip went, to share their experience and photos on your companies Facebook Page / Website, etc. As you can see, it is very important to have an interest in the customer and using your product knowledge to make a trip insightful to them. Ask the opinions and ideas of everyone in front of you, not just the person that takes the lead in asking you for information. STAY HUMBLE. Try to ask as many open questions as possible. Brilliant Attention to Detail. As you can see, there is a lot of information to be gained when you spend a little time chatting to your customers and getting to know them a little better. Travel Agents must be highly organized and personable to make connections with clients and complete bookings for multiple clients per day. As a travel agent, your duties include any or all of the following, depending on your skills, expertise and experience: Arrange travel for vacation, business, spiritual, and medical purposes to customers Listening to customers’ preferences and then making a travel plan Suggesting travel plans and destinations to customers How do I make sure my resume has all of the right keywords for a Travel Agent position? An organised group tour? Print them a checklist (usually comes with the product you sell) and get that marker pen out! I like that you include “build rapport” because it’s such a people focused profession. They don’t expect you to know it either, so whenever there is something you don’t know for sure, call someone who does, or explain to the customer that you’ll look it up for them and get back to them. Are they looking to learn something? See if you can get them any group discounts, free meal and drink vouchers, discounts on accommodation and book them tours that include optional activities, so that everyone can decide for themselves if they want to spend extra money or not. Do they search for beaches, bars & parties? Looking for cover letter ideas? Travel Agents: Salary, career path, job outlook, education and more Education Required Employers generally require candidates to have at least a high school diploma, but may prefer those who have a college degree or who have taken classes related to the travel industry. The Travel Tester shared the best travel agent tips and tricks! Write down customer experiences, go to travel shows/expo’s, so-called ‘famils’ (product tests, usually on invitation), product training and social events. They will listen to you, but then take the product and buy it somewhere else, probably. The Travel Tester dives into the world of travel agents and shared the best tips that will help you sell travel packages to happy customers! To be successful in the field of travelling or travel agent you have to be passionate and enthusiastic about your work. You're off to, One Day In Stuttgart, Germany? Advises clients regarding destinations, cultures, customs, weather and activities. like to be approached by a travel agent yourself! Key skills include time management organization and written and verbal communication. Because, if the customer doesn’t like you personally or thinks you’re just there to take their money, they won’t buy anything. A travel agent will book and ticket airfare for both domestic and international travel, as well as selling cruises, tour packages, hotels, etc. Professional Summary Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries. It’s no problem to write some of their wishes down on paper, especially if you promise them to look some things up for them and contact them later with some ideas. Especially when you’re planning a trip for groups like families, you will have an age difference that you have to consider. The customer needs to be able to picture themselves in the chosen destination. Ask questions to the representatives of the company and let them know you’re interested in getting to know the product even better. Travelling Sales Booking Travel Social Media Relationship Building Entrepreneurship Business Management Customer Service Sales Vendor Management Sales and Marketing But even if you work with an ever-changing group of customers, you can use your travel consultant skills and qualities to get a better contact with the customer and help them find a travel product that fits them well. You’ll make a decent living, and you’ll get to travel the world like a rockstar. Are they super fit?…. All these tips are very useful and can help you but at the end of it, you have to be a passionate and very energetic to do your work as a travel agent and also provide good service to your client which can help you to develop as a travel agent in the travel industry. Take every chance you get to familiarize yourself with the travel products you sell. Especially with customers that don’t speak the language of the country you’re in very well, it is very important that you are clear to the customer and that they understand what they book. Als er iets is dat ik nu graag zou do, Congratulations! What Skills Do I Need? There’s nothing worse than a … In addition to passion, there are several skills you need to be a home-based travel agent. Keep reading! It’s as simple as that. Do you have more tips on how to be the best travel agent? Stay excited about what you sell and your clients will catch … I believe that one of the most important things in selling travel is to get to know the customer as well as you can. Message and data rates may apply and you may opt-out at any time. Successful travel agents have excellent communication skills and the ability to inspire and influence people. I will go into strategies to boost your travel sales and get more satisfied customers, as well as bring you useful guides and other tools to help you get the best out of yourself as a travel agent. If you are right, stay quiet. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential. As a non-travel agent, she had some preconceived notions that were pretty similar to every other skeptic out there—that travel agents just Google the same stuff anyone can. Do they want a flexible hop-on-hop-off bus pass? Today is your day. Be prepared for everything! You can start as a trainee travel agent and receive on-the-job training from your employer. Understand spoken information. They may book flights, cruises, rental cars and hotels, as well as resort stays and events. But this counts for everyone you sell a product to, of course. First, let’s start of with some frequently asked questions about the job of a travel agent: Many (home based) travel agents learn on the job, but there are also many schools that offer degree programs and certificates in hospitality & tourism. If you only have one day in Stuttgart, of course you want... ALL RIGHTS RESERVED © 2020 THE TRAVEL TESTER - GET THE MOST OUT OF YOUR TRIP ...AND YOURSELF! Without strong customer service skills, a travel consultant cannot be competitive. After all, he or she is the only decision maker and doesn’t have to think about another persons wishes or possible limitations. Travel Agent skills and qualifications. Travel agents often work on itineraries for many customers at once. Travel agents need knowledge in the following areas: Customer and Personal Service: Providing special services to customers based on their needs. There are also classed that teach you about specific destinations around the world, but of course that is best learned on location, so if you have a passion for travel, that is a plus! Customer Service Fielded an average of 300 calls per month, championing increased levels of customer satisfaction and conflict resolution success. All Rights Reserved. Certification. But don’t worry, past experience is not required. Read and understand work-related materials. Let them sign what you sold them, so there’s no mistake in what they booked and what the policy from the company is (about cancellations, etc.). Understand written information. This also means that you will need a measure of tolerance and the ability to deal with the unrealistic expectations of certain clients. The more you can find out about the wishes of the people in front of you (or on the other side of your website/email/phone), the easier it will be to find a product that they will be happy with. Most people will work via a travel agency, just 15 percent of travel agents are self-employed. Qualities of a travel agent: strong geography skills! Chances are you’ll find it much easier to sell a travel product now! [ More] Speak clearly so listeners can understand. I do wonder how it’s evolving though — seems like the realm of the really rich now that most people can plan trips using the internet fairly easily. Ask them to tell about a previous holiday experience they enjoyed, instead of asking them if they like beach holidays. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Do they have time for combinations of activities in different locations? Interested in becoming an international travel agent? Enthusiasm. Functional knowledge of travel industry standards and reservation agent functions Maintain knowledge of evolving travel industry, technology, and AAA policies, procedures, products and services Knowledge of domestic and international geography, city codes, decoding fares and ability to apply account specifics That passion will propel you through a career as a travel agent. Some things that you should keep in mind when planning a trip for more than one person: Not everyone in the group might have the same amount of money to spend. Travel Agent Skills & Competencies Customer service skills: Travel agents need to sell their value to potential clients, then they need to be helpful and... Problem-solving skills: Not all travel plans are straightforward, which means travel agents sometimes need … Explain exactly the kind of experience they can have and use photo’s, video’s, stories from other customers or your own experience to do that. Success in the field depends on communication skills -- listening, speaking on the phone and explaining travel details-- that complement a dedication to go the extra mile for clients. Corporate travel agents have excellent people skills, strong business acumen, and a talent for negotiation. English Language: The meaning and use of the English language. Skills. Just like a budget, people travelling together will have different ideas about what they want to do on a trip. Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. And I don’t mean that in a vacuum-selling-kind of way  (‘I have the same one at home!’). All Currency Expressed in U.S. Holly A’Court from Northcote College is going to check out what it takes to be a travel consultant and learns how to start a travel agency and what travel consultant skills you need to succeed in the job. Sales skills. A tour with an experienced guide? 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