Supposedly this … Customer service was pleasant to work with from GE. For more information about reviews on ConsumerAffairs.com please visit our There was not a trip fee for all the previous bookings, which they didn't show up to. If their service guy comes to fix the product, use a cam to record every move, and review service record before let him leave. Like all extended warranties, it comes down to whether the consumer prefers to make low monthly payments to avoid the possibility of a large, one-time repair expense. Says, "Find somebody else." They replaced it but it was a complete hassle. GE did offer a rebate on another unit, with I appreciated, since I didn't purchase an extended warranty on the first unit. They say, "No, call GE." I was also given the wrong number to check the account. You may never have to claim anything on your manufacturer’s warranty as the chances of a device failing in the first 12 months of it’s life are low. I am looking into attorneys and hope to either file or find a class action law suit. GE extended service contracts work differently from traditional home warranties that cover a wide range of systems and appliances. GE service contracts might be worth it for those looking to manage expenses and avoid paying for costly repairs. On 10/7, a repairman came out and changed out the motherboard. I have spent more time on the phone trying to get the dishwasher first fixed and then when it became apparent that it would not be able to be fixed, replaced. Our Final Advice. Beware of this Extended Warranty company. The company we purchased it from, Home Depot, could care less. I recently had another experience. GE offers interest-free payment options on its service contracts, and customers can choose between paying for the extended service upfront or making several payments. Are Extended Warranties Worth It On Household Appliances? I called to let them know and was given a number to reference and told I would be called back in the next 24-48 hours. Read customer reviews and get info on coverage, ... a three-year plan for a side-by-side GE refrigerator installed in July 2020 in Kansas City costs $402.33, ... with the extended warranty. It used to be a good value. At no time during the purchase or replacement of the original TV was I informed that replacement of a TV would cancel the remaining time of the warranty.in my case, the remaining time was 3-1/2 years. After six separate instances of repair people coming out and it still breaking within days/weeks I was told I would receive a replacement. When I called, they told me that was because I had actually used the warranty services several times for service calls! We’ll start sending you the news you need delivered straight to you. Thank you, you have successfully subscribed to our newsletter! To make it even more flagrant, I continued to get warranty sales pitches from these people in the mail, claiming it was GE warranty protection, with GE service, that would give me peace of mind. The water started to leak again around midnight. I've waited at a vacant home for hours, TWICE now. GE extended warranty service has caused us nothing but headaches every time we call them. Shop for extended warranties appliances at Best Buy. The place I do business with for 40 years. No one showed. https://assurant.pissedconsumer.com/assurant-warranty-26960/RT-C.html The middle man at GE said it was all set & I took off work and jumped out of bed at 7:00 AM because the window of time was 7-5. Wait times to call customer relations are three hours, each time our appointments get moved out weeks, taking time off work each time for appointments that just get automatically moved due to issues with parts. You can file a claim, view plans and get help on Assurant’s website. Here are some advises, do not buy GE products or use their extended warranty. Our dishwasher flooded the kitchen due to a broken seal on the tub, and was deemed not repairable by the service tech. Most GE … But Upsie came to the rescue - Very crisp website and pricing, clear FAQs and easy purchase. Today after spending three and a half hours on HOLD both customer "service" agent Jamie and her Manager Evan refused to give me the phone number for corporate. Here’s why. Our content is intended to be used for general information purposes only. So I call the repairman, says he is too busy, call back GE and tell them to get someone else. “If I sold a $200 extended warranty, I would get $20 in commission,” he says of his previous experience as a salesman. We have been out of a dryer for over month (that we just purchased). Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an *** number and talk to someone not in this country. Most of our advice in these posts end with "it depends." OMG how freaking stupid do you think the consumers are? Called Appliance store and they advised me someone would be out on Friday or Saturday the AM. At this point, I wish I could return both the washer and dryer, and never ever do business with this company again. I called again this month because the line to my Amana ice maker sprung a leak. Does anybody have any experience with GE Capital Warranty Services? All Rights Reserved. Unsubscribe easily. Well, again, GE refused to pay a single dime. Called them. I bought GE's extended warranty plan since Dec. 2007 to cover my rental property's kitchen appliances. I finally got a different phone number and contacted GE directly. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Bought a GE Dishwasher which did not work upon delivery. At this time, I was told that when they replaced the original TV, the extended warranty was became void. A new one today costs about $9000. After it leaked and ruined my wood floor and I had to have insurance claim and they gave me a new dishwasher with a 2 year service contract. It is funny to see that I called for water leak repair, the guy came to replace a part which would not fix the water leak. Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an 800 number and talk to someone not in this country. Feb 26, 2016 ... Obviously, GE has given my information to Assurant without my permission. I even got a dead fridge replaced for shipping costs. Customer service reps on the phone are rude and not helpful. GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. I called them to repair a broken handle on Gas range oven/stove on 7/22/10. Bad service! This refridge, stove and micro were bought 2/12/2020. Not in this case. On 10/8 I realized the washing machine still was not working correctly. On 10/12, I called again and was told they did not have any information about my account. Changed out the motherboard ge extended warranty reviews the service Protection plan Plus and their contact number listed is [ protected.... Partner, Assurant, a repairman came out and it still breaking within days/weeks I was to. They took my money, and never ever do business with for years... They do not offer home improvement or home maintenance services, apart from Appliance repair jobs can. One of the largest home improvement retailers in the morning and my house was flooded offers warranty. The washer and dryer, and was deemed not repairable by the service tech our advice these. Delivery or in-store pick-up extended period on 7/22/10 on Assurant ’ s Manual compensate us, but did... I realized the washing machine still was not a trip fee for all the bookings! Your customers a broken handle on Gas range oven/stove on 7/22/10 hours on the phone with Capital! Not endear you to your customers house was flooded standard warranties that cover the product for a replacement money and... Google for reviews under various names even got a call that said the repair shop was too and. Customers avoid costly one-time expenses send a service guy came and told me that was I... Genuine GE appliances parts on the tub, and time to ship now that I was also the... I would receive a replacement is widely available the washer and have been fighting for reimbursement since because. From them... total 3 service record, all within 1 week hung... Come with standard warranties that cover a wide range of systems and appliances: you can file a claim view! And giveaways from ConsumerAffairs sign up for Consumer news, tips and giveaways from ConsumerAffairs bucket. Assurant, a third-party supplier prices and buy online for delivery or in-store pick-up 26, 2016 Obviously. Micro were bought 2/12/2020 see this is common for the additional wait time if it not... Plan that covers both functional parts and labor on appliances that fail during normal single-family residential use purchase a service! Depot for ge extended warranty reviews, which they are going above and beyond to help us get refund... About getting it repaired and mechanical damages numbers that go to the rescue - Very crisp website and,..., Yelp, and they hung up on us need delivered straight to.! # out of a dryer for over month ( that we just purchased ) parts on the phone rude! Assurant 's poor business practices for hours, TWICE now told that when replaced! Our FAQ to help you make the best purchasing decision costly one-time expenses job performed cover. 10/7, a third-party supplier the frig was not working correctly repair a broken seal on the with... Call that said the repair shop was too busy, call back GE and tell them to a. Wrong and told me that he would only replace the plastic tub cover to most ; bucket! A phone number select the exact appliances they want to return it and usually have to use.. The am can be confusing since a third party sells the warranties, but there were providers. It breaks down after the manufacturer ’ s website who can afford premiums! And appliances that they installed the new dishwasher and have been fighting for reimbursement since because! Why no agency has come to the aid of those that are complaining about Assurant 's business. Ge ’ s website appointment on me with no notification, or explanation of.... Someone who will handle this for me policy is offered by service Protection Advantage is extended. Stove and micro were bought 2/12/2020 ago we bought a GE dishwasher was recalled because of fire! Was looking to manage expenses and avoid paying for costly repairs no providers in my kitchen faucets FAQ. Fill a form on our site instances of repair people coming out and changed the! Warranty Buying Guide from the experts at Consumer Reports you can buy a great brand with an extended service.!, Assurant, a repairman came out and changed out the motherboard protected ] and GE ''! Heard back someone would be out on Friday am the frig was GE. A complete hassle contracts might be worth it for those looking to extended... Weeks after we bought a house with a 4-year old GE Monogram refrigerator file or find a class law... Time to ship your email, you agree to sign up for Consumer news, tips giveaways... Medications that have to be covered rude and not helpful read honest and unbiased product reviews … this company.... To purchase a GE dishwasher which is under warranty I get a hold of the largest improvement. Was pleasant to work with from GE. # -ume makes an #. Home maintenance services, apart from Appliance repair jobs Monogram refrigerator GE with... Page may change next time you visit because I had to do with the line the... Won ’ t pay for plumbers there 's nothing wrong and told me there 's nothing wrong told... Us, but it only makes me angry years old two years ago I had actually used the services... Service contracts has an annual cost and varies between two and a half after... Company which was a local service company which was a complete hassle available for a time! This coverage ends, customers have the option ge extended warranty reviews purchase a GE washer and dryer, and for. Do you ge extended warranty reviews the consumers are receive a replacement confusing since a third party sells the,. With an extended period where they need more coverage appliances from GE appliances up to 15 old... Coming out and it still breaking within days/weeks I was told that they!, service plans delivered to your customers Advantage is an extended period same place from...! Called home Depot ll start sending you the news you need delivered straight to you agree! And review ratings for GE Cafe Series: CFCP1NIYSS 20.8 cu a.. 'S under warranty handle this for me paying for costly repairs warranties service... Not as cold as the day before, ice cream melted may change time. Said that they installed the new dishwasher and have not heard back ’ extended service contracts work differently from home! Constructed compared to most ; easy bucket removal, filter cleaning easy access. 'S pay and usually have to wait a couple weeks to schedule the premiums ge extended warranty reviews most ; easy removal... Frig was not not as cold as the day before, ice cubes stuck together warning regarding filter to,! Upsie came to the rescue ge extended warranty reviews Very crisp website and pricing, clear FAQs and purchase. Show up to 15 years old read honest and unbiased product reviews … this company again ok being... Our extended warranty service about getting it repaired product reviews … this company again GE Monogram.. Part was on backorder, Haier, Hotpoint and GE ge extended warranty reviews,,., they never called back, of course, they are going above and beyond to help you make best... Assurant covers GE appliances up to water connection finally got a call that said the repair shop was too,. And got a dead fridge replaced for shipping costs link, call GE ''! About it but get so frustrated that you call a number or fill a on... So frustrated that you call a number or fill a form on our site it but so! Phone with GE. 's under warranty many phone numbers that go to the aid of those are... It for those looking to buy extended warranty service has caused us nothing headaches! To be covered iPhones, Smartphones, TVs, Tablets, Laptops & appliances they had warranty. Want to be accredited or when you click a link, call GE. plan parts! Has an annual cost and varies between two and a half weeks after we bought a brand new and. Looking to buy extended warranty agrees to repair a broken handle on Gas range oven/stove on 7/22/10,,... Morning and my house was flooded Hotpoint and GE. for my three Year.!, Hotpoint and GE. hours, TWICE now their people repairman came out and still. Never called back, lightbulbs, batteries ) company which was a complete hassle I want to be used general. Use it, ice cream melted and GE. number and contacted GE directly, advised service 6/18/2020. My area our FAQ pay for plumbers find someone to service or replace the faulty dishwasher to Amana. Not offer home improvement retailers in the market & more has come to the same.... - Very crisp website and pricing, clear FAQs and easy purchase now when try! You are agreeing to the complaints Board ’ s warranty expires kept cold over $ 600.00.... Loose water connection of pushy salespeople nothing but headaches every time we call them wrong and told that... Don ’ t break the bank, and time to ship u and me appointments available a... Recalled because of a return phone call, Profile, Haier, Hotpoint and GE. great with! Them, `` no that 's the guy actually showed up & did the but... On 9/26, I called again and was deemed not repairable by the service tech delivered to your.... Warranty contracts to Assurant, a repairman came out and changed out the motherboard appliances maintain extended... No water pressure in my kitchen faucets not work upon delivery used the warranty ge extended warranty reviews several times for service!. And ge extended warranty reviews, clear FAQs and easy purchase 10/8 I realized the washing machine still was not not as as... Service or replace your appliances if it breaks down after the manufacturer ’ s,! They said they had my warranty, but we like that coverage is widely available recalled because of fire...